Kick Privacy Policy

Last updated: 10/1/2021

This Privacy Policy (the “Policy”) describes how Kick, Inc. (“Kick,” “we,” and “us”) collect, use, maintain, protect, and disclose the information we may collect from you or that you may provide when you visit the website https://kick.app (our “Website”), download our mobile application, create or use a Kick account, or otherwise interact with us (collectively, our “Services”).

Please read this Policy carefully to understand our policies and practices regarding your information. By continuing to interact with our Services, you are consenting to the practices described in this Policy. This Policy may change from time to time (see Changes to this Policy). Your continued use of this Website or our other Services after we make changes is deemed acceptance of those changes, so please check the Policy periodically for updates.

1. Information we collect about you and how we collect it

Information that we collect from or about you

We collect several types of information that may identify or be reasonably associated with you (“personal information”) when you use our Services, including:

• Identification information, such as your name, email address, zip code, phone number, signature, and authentication credentials (for example, information you use to log in to your Kick account), including Internet Protocol (“IP”) address, full mailing address; date of birth; government-issued identification, including Social Security number, passport, or driver’s license; and photograph if you choose to share such information in order to open a Kick account.
• Financial information, such as bank account and payment card numbers you add to your Kick account, as well as your Kick card number if you have one. In order to provide you with our Services, we will also need to collect information from you about the intended recipient of the payment you request us to make. We will therefore ask you to provide contact details of your intended recipient.
• Credit eligibility and information for identity verification, such as, where lawful and as applicable, your government-issued identification number, information about you for credit investigations, credit eligibility purposes, identity or account verification processes, fraud detection mechanisms, debt collection procedures, or as may otherwise be required or permitted by applicable law. This includes, without limitation and where lawful, the receipt and exchange of account or credit-related information.
• Transaction information, when you use our Services to make, accept, or request payments. This information may include when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, and the devices and payment methods used to complete the transactions.
• Other information, including your photograph, if you choose to upload a picture to the Services; survey responses, if you choose to provide them; and other information that you may voluntarily provide in connection with participation in our contests, or other prospective marketing forms or devices; suggestions for improvements or referrals that you may submit; or any other actions you perform on the Services.Information about your internet connection, the equipment you use to access our Website and other Services, and usage details, such as IP addresses, device-specific identifiers, and information collected through cookies, web beacons, and other tracking technologies.

How we collect your information

We collect this information:
• Directly from you when you provide it to us, such as by filling in forms on our Website, creating a Kick account, opting into rewards programs administered by us or our business partners, or by otherwise interacting with our Services.
• Automatically as you navigate through the Website and use our other Services. The technologies we use for this automatic data collection may include:

First-Party Browser Cookies. A cookie is a small file placed on the hard drive of your computer. First-party cookies are required for technical reasons, such as for our Website to operate properly. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Third Party Browser Cookies. Third-party cookies enable us and the third parties we work with to track our Website visitors and their interests. For example, we use several Google Analytics features that give us important information about how our users engage with our content, such as to assist us in gathering analytics and statistical data in connection with the Website, and to make advertisements that you may see more relevant to you. We do not share personal information with Google Analytics, but it may set and access its own cookies, web beacons and embedded scripts on your device, and may otherwise collect or have access to information about you, including non-personally identifiable information. For more information about how Google collects and manages your information, you may review Google’s privacy policy at https://policies.google.com/privacy?hl=en.

Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).From our group companies, affiliates, and business partners, such as our banking partners and payment processors.  From third parties and publicly available sources, including from third-party identity verification services, and, to the extent permitted by law and applicable, from credit reporting agencies, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies. 

2. How we use your information

We may use information about you for the following reasons: 

• Providing, Improving, and Developing our Services
• Complying with our legal obligations, such as by determining whether the Services are available in your country and recording payment transactions or money transfers
• Conducting investigations and responding to lawful requests for information from authorities
• Ensuring compliance with our Terms of Service or other applicable agreements or policies
• Preventing, investigating, and reporting fraud or other potentially prohibited, malicious, or illegal activities, as determined at our discretion
• Connecting you with people you already know
• Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services
• Carrying out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
• Communicating with you about our Services and other information we think you may find useful or which you have requested from us. If we send you marketing emails, each email will have instructions on how you can “opt out” of getting future marketing from us. Fulfilling any other purpose for which you provide us with information about you

Cookies and other tracking technologies

We also may use cookies and other tracking technologies to collect information about your online activities over time and across third-party websites or other online services.  Click here for information on how you can opt out of this type of tracking on this Website. Our Website does not respond to Do Not Track (“DNT”) signals that can be sent by some browsers, because no DNT standard has been adopted by the World Wide Web Consortium at this time.

Some content or applications, including advertisements, on the Website or our other Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. For information about how you can opt out of receiving targeted advertising from many providers, see Your choices about your information, below.

3. How we share your information

We may share aggregated and anonymized information that does not specifically identify you or any individual user of our Services without restriction. We may share your personal information with the following categories of service providers and third parties:

• With other users of our Services with whom you interact. For example, we may share information with the person(s) with whom you transact when you make or accept a payment or money transfer using our Services. This helps to ensure that users of our Services know who has sent them money or payment requests.
• With our affiliates and group companies. For example, we may share your information internally to understand how you engage with Kick company products to help make our Services better for you and for everyone, and to help us build Services tailored to your preferences. We may additionally share your information with our business partner financial institutions and payment processors as necessary to effectuate transactions that you have requested or as otherwise provided in Section 3 of this Policy.
• With third parties related to any cash-back reward or other incentive program that you have opted into voluntarily in connection with our Services.
• With our service providers who help us provide, maintain, and improve our Services (e.g., vendors who help us with fraud prevention, identity verification, and fee collection services), as well as financial institutions, payment networks, payment card associations, credit bureaus, carrying brokers, and other entities in connection with your payment, money transfer process, investing activity, or otherwise to help us provide the Services; • With service providers that help us run our advertising campaigns, contests, special offers, or other events or activities. 
• As is reasonably necessary, determined at our discretion (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with other applicable agreements or policies; (iv) to protect our or our customers’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.

4. Other important information

Security

To ensure appropriate levels of security Kick applies commercially reasonable technical, administrative and organizational security measures to prevent against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access to its systems and environment. Our service is built on Amazon Web Services (AWS) and makes use of 3rd party security services designed to monitor and protect against automated scanners, bots, and targeted attacks.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain of our Services, you are responsible for keeping the password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Use by minors

Our Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to us through our Services, including on our Website. If you are under the age of 13, you may not have a Kick Account or use our Services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at privacy@kick.app.  

5. Your choices about your information

Electronic communications

You may choose not to receive promotional emails from us by following the unsubscribe/opt-out instructions in those emails, but we may still send you non-promotional messages relating to material or transactional information about our products and services such as updates to our platform agreement, this Privacy Policy, security alerts, and other notices relating to your access to or use of our products and services.

Tracking technologies and advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may be inaccessible or not function properly.If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt-out of targeted advertising involving our Website, you may do so by visiting the Network Advertising Initiative opt-out page. For opt-outs from interest-based advertising related to our mobile application, please refer to instructions provided by your mobile operating system provider. You may also you may download and use an opt-out application, such as DAA's AppChoices App or the Truste Privacy App

Deletion or closure of a Kick account

Closure or deletion of your Kick account will mean that you permanently lose access to the personal information and data associated with the Kick account. Certain personal information or de-identified information associated with your Kick account may nonetheless remain on systems owned or maintained by Kick where required to comply with the law, our contractual obligations, or carrying out legitimate business functions. To comply with legal and regulatory obligations, we retain certain personal information associated with rejected applications for Kick accounts.

Exercising your choices

To exercise your choices about your personal information, please contact our Customer Experience team at support@kick.app. We will need to verify your relationship to the Kick account (for example, if you’re an administrator of a Kick account) and verify your identity. If you are an end user of Kick's services and not a direct customer of Kick (for example, your company uses Kick and you are an employee or authorized representative of that company), you should direct requests relating to your personal information to the administrator of your company’s Kick account. We will not discriminate against you for exercising any of your rights.

6. Changes to this Policy

It is our policy to post any changes we make to this Privacy Policy on this page of our Website. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

7. Contact information

Please contact our privacy team with any questions or concerns regarding this Privacy Policy: 

Kick, Inc.
187 Bryant St,
Palo Alto, CA 94301, U.S.A.
privacy@kick.app